Downloading - FAQ

You can download novaPDF and create PDF files right after it's installed. However if you encounter problems during downloading, the questions and answers on this page might help you troubleshoot any sort of issues you may have with the application.

After downloading when I try to install it I have one of the following errors: "not a valid file ..." OR "error reading ...". What should I do?
How long does the download take?
I'm having problems downloading. What should I do?
Why are there multiple download links? Which file should I download, the .zip file or the .exe file?
I have just downloaded novaPDF and now I can't find it to start the installation. What should I do?
How can I download novaPDF?

After downloading when I try to install it I have one of the following errors: "not a valid file ..." OR "error reading ...". What should I do?

"The setup files are corrupted. Please obtain a new copy of the program" error appears because the file was not correctly downloaded. To solve this you will need to download the setup file again from the Download page, preferably using a different browser, or download the zip/rar files provided on the Download page. If this problem occurs repeatedly, please contact us.

How long does the download take?

The setup files are small, so the download time is not going to be more than 3-4 minutes even on a 56K modem. For cable or DSL connections the download time is less than a minute, depending on the speed.

I'm having problems downloading. What should I do?

If you are having problems downloading the executable files from the Download page, try downloading the .zip files too. If you are not able to download those either, send us an email at: info@novapdf.com and we will try to come up with a solution.

Why are there multiple download links? Which file should I download, the .zip file or the .exe file?

We provide a different setup file for each of the novaPDF editions: Lite, Standard and Professional, Desktop or Server. Each file is downloadable as an executable file and as an archived file. If you have problems downloading the .exe file (security restrictions on your computer) you can download the archived .zip one, but to unpack it you will need a zip extracting utility (like WinZip).

I have just downloaded novaPDF and now I can't find it to start the installation. What should I do?

First you should try and see if the file isn’t on your desktop, as in there it is placed by default. If it is not on your desktop than you must use the Windows search tool to find it. Go to Start->Search->For Files and Folders... and write in there the name of the file you have downloaded (to be sure what name it was, visit the Download page). When you find the file just double-click on it to start the installation. If you can’t find it, you should download it again.

How can I download novaPDF?

You can download novaPDF by visiting the Download section and clicking on one of the links provided in there, depending on the edition you are interested in. The download should start automatically after you have clicked the appropriate link.

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